The Problem

An industry-leading automotive client wanted to understand if their classroom-based workshop training would be just as good if they made it online?” Our client wanted to convert their classroom-based training and paper-based assessment into an online course. Our client noticed there’s a gap between classroom training and on-job implementation in some impromptu scenarios. We gave time to understand the problem and worked with our client to build a simulation of a wide range of workshop scenarios that required more attention, logic, analysis and finesse. We understood that we need to work on a gamified solution to make the service advisors ready for any challenge that is thrown at them in the real world. We wanted our solution to be not “just as good”, but better.

The Solution We Offered

We researched deeper and stronger with our client. The outcome of our perseverance gave our clients a solution that was appreciated immensely. We developed a gamified solution, a simulation to replicate real-world scenarios that a service advisor faces. We used a wide range of permutations and combinations to put service advisors to the real test of their analytical and logical skills, to get the best possible outcome in record time, resulting in impressive dividends in the long run. Themotive was to make advisors prepared not just theoretically, but practically as well, and our gamified simulation provided them with a way to measure their capabilities under different scenarios.

Built with immense research, the different levels that the game provides allows to logically keep a track of individual performances in different scenarios, recording the time taken and providing a report in the end that gives a performance insight and a good understanding of where an advisor stands, their strengths and how they can use these insights to become more efficient and productive each day.