Why should colleges make the shift to eLearning?

Why should colleges make the shift to eLearning?

Face-to- face classes, last minute studying and appearing for exams is what the traditional mode of education entails. Though many questioned this method of instruction, very few are ready to look for a change. The Economist identified three changes in higher education, i.e. the rising costs of education, an evolving agreement that universities were meant to educate students after they graduated and the technological advances in learning methods were the leading causes why traditional methods were questioned on their efficiency.

Forces driving the change in Education today

Consumer Actions: Consumers, in this case, students and professionals, are often searching for information, which they acquire quickly through an online search. Most millennials between the ages of 18-34 are adept at using the Internet today. Also known as digital natives, they spend close to 53 hours a week online. Therefore, they expect the digital world to carry over to their universities as they spend more time in classrooms each week. Students now consider colleges as the chief means of getting employment, instead of just a self-development tool.

Current Technology: Internet technology is multiplying leading to a rise in the proliferation of smartphones in the world. According to a Gartner 2017 report, the first quarter of 2017 saw 380 million mobile devices purchased, an increase of 9.1 percent for the same period in 2016. This proliferation along with reliable internet connectivity explains how social media platforms like Facebook and YouTube have millions of visits daily. These platforms encourage eLearning in different ways at no extra cost, anywhere, anytime.

Fiscal Burden: College and university tuition fees are continually increasing more so if you would like to study at a reputed public university abroad. The average costs for the 2016-17 academic year rose by USD 860 as compared to the 2015-16 academic year. At private institutions, the price rise in tuition was almost USD 8550, and it did not include textbooks and other study materials.

The Rise of Online Learning: Stanford University first introduced MOOCs in 2011 by, which proved to be a big hit among students paving the way for open-access online courses. At the end of 2016, 58 million students opted for 6850 MOOCs offered by nearly 700 universities transforming global education completely.

The Rise Of eLearning Providers: New-age technology and its efficacy have changed consumer needs for education while creating several business opportunities for private customised learning solutions. There are several players for eLearning in India; Multiversity being one of the first to offer such courses.

Now that you get an idea why a shift to e learning in education is imperative. Here are a few Tips on how best to go about making the shift. Read 5 Tips for Colleges to Make the Shift To eLearning.
Sources:
Gartner. (2017, May 23). Gartner Says Worldwide Sales of Smartphones Grew 9 Percent in the First Quarter of 2017.
The Economist. (2014, June 27). The Digital Degree: The Future of Universities.

Infographic: Online Training in Development of Salesforce in BPO

Infographic: Online Training in Development of Salesforce in BPO

Voice processes are one of the most critical parts of the salesforce BPO solutions even today. It is as much critical to train the process executives on accent and knowledge management measures. At Multiversity we work closely with our telecom partners to develop online training module for their SMEs and process executives. Following are the few aspects of online training for developing the front end sales force.

Check Out the Salesforce Infographic Below

Gamification for higher customer engagement in Retail BIZ – Customer Training

Gamification for higher customer engagement in Retail BIZ - Customer Training

Globally, the cumulative Retail Industry is set to gross $28 trillion by the end of 2019 growing at a AAGR of 3.8% since 2008. Retail Industry accounts for more than 31% of the global GDP and employs billions across the globe. With the advent of technology, big data, proliferation of hyperlocal delivery models, geo-marketing and more, smaller players have gotten a foothold in providing a more wholesome customer buying and servicing experience. Customer engagement is a connection that customers and businesses share which translates into brand loyalty. Smoother the customer service-Greater the Customer Engagement via enhanced experience.

In an effort to stay upbeat, most disruptive brands in the retail sector have been adopting ways to entertain the user/buyer with insights such as versatility of a product, loyalty benefits or simply any bragging rights that prompts the buyer towards an upward purchase decision; and in this stead, it becomes imperative to train the employees to stay abreast with latest methods of customer engagement.

The end goal of any business striving to survive is “Happy Customers” and this is possible only if the people who service them on the organization’s behalf are happy and content too. Gamified content for on-boarding customer service agents etc. would not only prompt the users to compete with each other to perform better but will also accomplish the personal need of “I am getting better at this”. This attitude would contribute towards the extra mile service that is expected of the customer service employees.
Following are a few areas (non-exhaustive) where gamified content would be the best fit for developing customer service skills in the employees:

Personality Grooming:

Humans are hard-wired to competing and consequent territorial behavior, a gamified approach to personal grooming could motivate them to present their personal best each time.

Online Conduct & Communication skills:

The dynamic nature of online communication only reinstates the versatility of a format that is as fluid as gamification by prompting the user to concentrate more and perform better each time.

Local Language fluency:

A ranking and score based gamified content for improving linguistic skills would translate into quicker and longer retention. Gamification combined with Localization creates an environment that is both engaging and psychologically easily accessible.

Grievance Reporting:

Gamification could leverage the historic data of divergent events by simulating similar situations and grading the course taker to better analyse the situation and implement wiser solutions and if the resolution isn’t possible prima facie then to document-report-resolve appropriately.

Gamification is the way forward for any retail business striving to create an immersive environment for both training the employees and the subsequent result of highly satisfied end-consumers. At Multiversity we implement the right expertise and the skills to include best of the game designs and techniques within the instructional design (ID) and eLearning development strategies. We specialize in developing engaging simulations,role play games, gamified quizzes and contests,Point scoring and competition with others,Learning outcome games,Engaging and interactive lessons and much more.