An automotive workshop staff that’s trained consistently through gamified solutions contributes to noticeably smooth workshop operations.

An automotive workshop staff that's trained consistently through gamified solutions contributes to noticeably smooth workshop operations.

The traditional ways of managing workshops have to change to keep up with the current times. Service advisors need to keep leveling up their communication skills and knowledge base to efficiently manage workshop operations. A Service Advisor’s primary responsibility is to interpret customer concerns for the technician so that the technician can diagnose problems and perform repairs correctly. The advisor then translates the actual repair problem, which may be very complicated, into a language the customer can understand. Apart from this, auto service advisors are also expected to work with customers to schedule service and handle administrative aspects of customer service departments. During all this, there are chances of communicative disconnect between the advisors, customers, and the technicians due to several reasons like knowledge gap, language barrier, weak communication, advisors not well-versed with technical know-how, and so on. Lack of planning and scheduling of workshop activity mounts up workloads leading to stressful conditions that could have been avoided. Thankfully, a lot of these problems can be managed in much better ways today, and some of these can be avoided altogether.

The most obvious suggestion is to go looking for an experienced and knowledgeable staff that puts your workshop in a much better position to perform efficiently and productively. Understandably, recruiting qualified staff remains an ongoing challenge for businesses, however, putting extra effort into attracting the right people pays significant dividends in the long run. After onboarding though, there is a need for recurring training to keep things running smoothly. On-going training is a worthwhile investment and one that pays off through overall better performance. Through interactive, gamified learning solutions advisors can stay on top of their duties with confidence and not lose precious time by following unorganised practices. These trainings are created to give a very good sense of things, and with gamified assessments, the advisors will know where they stand knowledge-wise, and consequently, this helps them learn and be prepared when they go live. E-learning solutions have helped advisors by virtually training them to have correct automotive knowledge, great people skills, understanding the customer as well as the technician better, and much more. Advisors can review the ongoing workload, clarify technician’s questions (if any), and can discuss and virtually understand/address any problem before getting repairs implemented on the actual car by assigning the most suited technician for a given job. The motive is to keep the team from being confused when on the job by equipping them with the right knowledge through the right training. Advisors learn how to solve real world management challenges like matching technical skills with customer complaints, managing demand, emergencies, and non-availability of technicians. Such gamified e-learning programs are designed to yield significant long-term benefits for any workshop by constantly helping break the disconnect between the customers, technicians, and service advisors, ultimately improving the profitability, in terms of time and money.

Multiversity – Our Inside and Out

Multiversity - Our Inside and Out

Universities have been around in India for a long long time but people realised the value of higher education and specialisation around 1857 with the introduction of public universities of Calcutta and Madras. A few years down the line, in the later half of the 20th century, we started seeing progress at a rapid pace and witnessed the electronic revolution. This period saw the development of components, tubes, cameras, televisions and so much more. From there we went to computing and eventually to building the 3rd super computer in the world.

Then our founder, Dr. Bhatkar, who had actively been a part of the revolution, was posed with a question of what next?

Sir, being the visionary he is, thought that it was time to introduce India to a new generation university. It was almost the 21st century and there had to be something that connects and gives info to all.

At that time, the idea of Multiverses was circulating. People started to accept the notion that just like dreams, we have umpteen multiverses and many of those we have not yet unravelled. Just having found his inspiration, Sir then came upon the word Multiversity in the dictionary. He thought that there was nothing more appropriate than that word defining a place of learning that can impart the knowledge of all of existence.

Now the question came of what does Multiversity do?

For each person life has a different meaning. Which then means that life has many perspectives to it. Education, similarly, is multi-dimensional. It provides a means of expression and also gives everyone a chance to find their way of living. The idea of Multiversity then stemmed from the want of helping people find their path and way of life by enabling them to transcend into time, space and existence with the help of emerging technology.

Multiversity takes a lot of inspiration from a saying that says that if someone can not reach a guru but has strong intent to gain knowledge, a guru finds their way to them. We believe that our name multiversity explains our mission of having experts, from various fields, come together to reach and touch lives to make a difference.